duo Digital Terms of Service

‍Last Updated: December 18, 2025

1. Acceptance of Terms

By accessing, purchasing, or using Duo Digital’s services (“Services”), you (“User”) agree to be bound by these Terms of Service (“Agreement”). If you do not agree, you must not access or use the Services.

Completion of payment constitutes acceptance of this Agreement.

2. Services Provided

Duo Digital provides digital marketing, advertising, and lead generation services.

Services will be performed in accordance with the most recent written proposal, scope of work, or statement of services mutually agreed upon by both parties (“Scope”).

Duo Digital may update or enhance the Services at its discretion, provided such changes do not materially reduce the agreed-upon Scope without User’s written consent.

3. Subscription, Billing, and Payments

Recurring Subscription:
User agrees to purchase Services on a recurring monthly subscription basis at the agreed-upon rate.

Billing Cycle:
Services are billed monthly in advance. The billing date is the date on which the initial payment is processed and will recur on the same calendar day each month.

Authorization to Charge:
User authorizes Duo Digital to automatically charge the payment method on file for all recurring subscription fees, including any final month due pursuant to the cancellation terms of this Agreement.

30-Day Notice & Billing Logic:
Cancellation is effective only at the end of a billing cycle, provided that written notice of cancellation is received at least 30 days prior to the next scheduled billing date.

If cancellation notice is received after the billing date, the subsequent billing cycle will be charged in full and will constitute the final month of Services.

No Proration / No Refunds:
All fees are non-refundable and not prorated. No refunds or credits will be issued for partial months, unused Services, early termination, campaign pauses, or dissatisfaction with results.

Payment Responsibility:
User is responsible for maintaining valid and current billing information. Failed or delayed payments do not relieve User of payment obligations under this Agreement.

4. Term and Termination

Term:
This Agreement begins on the date of initial payment and continues on a month-to-month basis unless terminated in accordance with this Section.

Cancellation by User:
User may cancel this Agreement by providing written notice via email to hello@goduo.co.

Cancellation is effective only at the end of a billing cycle, provided that notice is received at least 30 days prior to the next scheduled billing date.

If cancellation notice is received after the billing date, the next billing cycle will be charged in full and will constitute the final month of Services.

Services will continue through the end of the final paid billing cycle unless otherwise agreed in writing.

Termination by Duo Digital:
Duo Digital may terminate this Agreement by providing at least 30 days’ written notice. If Duo Digital initiates termination, User will be responsible only for charges incurred through the end of the applicable billing cycle.

Final Payment Obligation:
Termination or cancellation does not relieve User of the obligation to pay all fees due through the final billing cycle in accordance with this Agreement.

5. Intellectual Property and Usage Rights

Upon payment in full, all work produced by Duo Digital is licensed to the User for perpetual, non-exclusive use.

Duo Digital retains the right to use work for promotional purposes, including portfolios, case studies, and marketing materials.

6. Limitation of Liability

Duo Digital makes no guarantees regarding specific outcomes, performance improvements, or uninterrupted service.

To the maximum extent permitted by law:

• Duo Digital’s total liability shall not exceed the total fees paid by User during the term of this Agreement.
• Duo Digital shall not be liable for indirect, incidental, consequential, or special damages.

Nothing in this Agreement limits liability resulting from gross negligence or willful misconduct.

User agrees to indemnify and hold Duo Digital harmless from claims, damages, or losses arising from use of the Services.

7. Governing Law and Venue

This Agreement is governed by the laws of the State of California.

Any dispute arising from this Agreement shall be resolved exclusively in a court of competent jurisdiction located in California.

8. Severability

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

9. Additional Expenses

Out-of-pocket expenses incurred on behalf of the User will be billed separately at cost.

Duo Digital will obtain User approval prior to incurring additional expenses.
Receipts will be provided upon request if made within 90 days of the invoice date.

10. Modifications and Addendums

Any changes to this Agreement must be made in writing and agreed upon by both parties, either as:

• a written amendment, or
• a formal addendum.

11. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements or representations.

By completing payment, User confirms they have read, understood, and agreed to these Terms of Service.