duo Digital Terms of Service

Last Updated: March 1st, 2025

1. Acceptance of Terms

By accessing or using Duo Digital’s services, you (“User”) agree to be bound by these Terms of Service (“Agreement”). If you do not agree to these terms, you must discontinue use of our services.

2. Services Provided

Duo Digital provides digital marketing and lead generation services. The specific services and pricing are determined based on the agreed-upon rate set by a certified Duo Digital representative.

Duo Digital reserves the right to modify, update, or enhance services at its discretion. Any significant changes will be communicated to the User.

3. Subscription and Billing

Recurring Payments: User agrees to pay Duo Digital a monthly fee based on the agreed-upon rate at the time of purchase.
Billing Cycle: Payments are processed automatically on a recurring monthly basis from the date of the initial subscription.
Refund Policy: All payments are final, and no refunds will be issued. Payments are non-refundable, including in cases of early termination, partial use of services, or dissatisfaction with results.
Payment Responsibility: User is responsible for ensuring that all payment information remains accurate and up to date.

By subscribing to Duo Digital, User acknowledges that they have reviewed and agreed to these billing terms before completing payment.

4. Term and Termination

Month-to-Month Agreement: This Agreement remains in effect on a month-to-month basis unless terminated by either party.
Cancellation by User: To cancel, User must send a written request via email to hello@goduo.co at least 15 days before the next billing cycle. No refunds will be issued for amounts already charged.
Termination by Duo Digital: Duo Digital may terminate this Agreement at any time with 15 days’ notice via email. No future charges will apply after termination.
Final Payment Obligation: Upon termination, User agrees to promptly pay any outstanding balances for services rendered up to the termination date.

5. Intellectual Property and Usage Rights

Any work created by Duo Digital for the User is licensed for perpetual, non-exclusive use by the User.
Duo Digital retains the right to use work for promotional purposes, including portfolio showcases, case studies, and marketing materials.

6. Limitation of Liability

Duo Digital makes no guarantees regarding specific outcomes, performance improvements, or uninterrupted service.
Duo Digital’s liability shall not exceed the total fees paid by User during the term of this Agreement.
User agrees to indemnify and hold Duo Digital harmless against claims, damages, or losses arising from the use of our services.

7. Governing Law and Dispute Resolution

This Agreement is governed by the laws of California.
Any disputes arising from this Agreement shall be resolved in a court of competent jurisdiction in the state of California.

8. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full effect.

9. Additional Expenses

Out-of-pocket expenses incurred by Duo Digital on behalf of the User will be billed separately at cost.
Duo Digital will obtain User’s approval before incurring additional expenses.
Copies of receipts for out-of-pocket expenses will be provided upon request, if made within 90 days of the invoice date.

10. Modifications and Addendums

Any changes to this Agreement must be made in writing and agreed upon by both parties, either:

As an amendment to this Agreement, or
As a formal addendum.

By completing payment, User acknowledges that they have read, understood, and agreed to these Terms of Service.

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