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duo Digital Terms of Service
Last Updated: December 18, 2025
1. Acceptance of Terms
By accessing, purchasing, or using Duo Digital’s services (“Services”), you (“User”) agree to be bound by these Terms of Service (“Agreement”). If you do not agree, you must not access or use the Services.
Completion of payment constitutes acceptance of this Agreement.
2. Services Provided
Duo Digital provides digital marketing, advertising, and lead generation services.
The specific scope of services and pricing are determined based on the agreed-upon rate set by an authorized Duo Digital representative.
Duo Digital reserves the right to modify, update, or enhance the Services at its discretion. Material changes will be communicated to the User.
3. Subscription, Billing, and Payments
Recurring Payments:
User agrees to pay Duo Digital a recurring monthly fee at the agreed-upon rate.
Billing Cycle:
Payments are processed automatically on a monthly recurring basis, beginning on the date of initial payment.
Authorization:
By subscribing, User authorizes Duo Digital to charge the payment method on file for all recurring charges, including the final month during the required notice period.
No Refunds / No Proration:
All payments are final and non-refundable. No refunds or prorated charges will be issued for partial months, unused services, early termination, dissatisfaction with results, or failure to use the Services.
Payment Responsibility:
User is responsible for maintaining accurate and up-to-date billing information. Failure of payment does not relieve User of payment obligations.
4. Term and Termination
Month-to-Month Agreement:
This Agreement operates on a month-to-month basis unless otherwise stated in writing.
Cancellation by User:
User may cancel this Agreement at any time by providing written notice via email to hello@goduo.co
All cancellations are subject to a mandatory 30-day notice period.
During this notice period, User remains financially responsible for one additional full monthly billing cycle, which will be charged automatically.
The final month charged during the notice period:
- is not prorated
- is non-refundable
- applies regardless of service usage, campaign activity, or perceived completion of work
Submission of a cancellation request does not stop or reverse billing during the notice period.
Termination by Duo Digital:
Duo Digital may terminate this Agreement with 30 days’ written notice. If Duo Digital initiates termination, no charges beyond the notice period will apply.
Final Payment Obligation:
User agrees to pay all charges incurred through the end of the notice period in full.
5. Intellectual Property and Usage Rights
All work produced by Duo Digital is licensed to the User for perpetual, non-exclusive use upon payment in full.
Duo Digital retains the right to display work for promotional purposes, including portfolios, case studies, and marketing materials.
6. Limitation of Liability
Duo Digital makes no guarantees regarding specific outcomes, performance improvements, or uninterrupted service.
To the maximum extent permitted by law:
- Duo Digital’s total liability shall not exceed the total fees paid by User during the term of this Agreement.
- Duo Digital shall not be liable for indirect, incidental, consequential, or special damages.
User agrees to indemnify and hold Duo Digital harmless from claims, damages, or losses arising from use of the Services.
7. Governing Law and Venue
This Agreement is governed by the laws of the State of California.
Any disputes shall be resolved exclusively in a court of competent jurisdiction located in California.
8. Severability
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
9. Additional Expenses
Out-of-pocket expenses incurred on behalf of the User will be billed separately at cost.
Duo Digital will obtain User approval before incurring additional expenses.
Receipts will be provided upon request if made within 90 days of invoice date.
10. Modifications and Addendums
Any changes to this Agreement must be made in writing and agreed to by both parties, either as:
- a written amendment, or
- a formal addendum
11. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.
By completing payment, User confirms they have read, understood, and agreed to these Terms of Service.